Get Help, and give us Suggestions and Feedback

This is the help and feedback pages for the MAGIC authoring and publication platform (MAGICapp), a tool created by the MAGIC Evidence Ecosystem Foundation.

Post your ideas and wishes here, or vote for existing ideas.
For bugs, questions or issues, click contact support on the right
Help us with translation of MAGICapp to your language: visit Translations and place comments. 

Go to for more information about the MAGIC organization, our research and how to get an Organizational account.

Knowledge Base

  1. General information 

    1. How do I sign up/log in?
    2. Mobile and Desktop app: how to get one
    3. Enable Offline use of content
    4. How is content organized in the platform?
    5. What is a top layer
  2. Author guides 

    1. Startup-guide for Authors: All features
    2. Tips on start-up
    3. What can I customize for my guidelines?
    4. How do I create a new guideline or evidence summary?
    5. How do build the table of contents: add, edit titles, move, reorder and delete sections?
  3. Teaching material and suggestions 

    1. Perform Training sessions
  4. Troubleshooting and bugs 

    1. Bugs in current version- v8.1 August 2018 : 3
    2. I cannot access my guideline, what do I do?
    3. Something seems wrong, but I don't know what? (incl. how to clear cache)
    4. My stuff suddenly disappeared, I am sure I saved it
    5. I am suddenly getting logged out
  5. Administrate and publish content 

    1. Guideline settings
    2. Using Milestones and Checklist in Settings
    3. How do I add authors/admins and reviewers?
    4. Publishing versions and making guideline public
    5. Who can do what? Access and permission levels: admin, author, reviewers, viewers and the public
  6. Organization accounts 

    1. Organization control panel
    2. Organization specific pages
    3. What can I do, and not do, with a personal guideline (or evidence summary) compared to a guideline with an organizational ownership
  7. Links and Widgets 

    1. How do I link to content in MAGICapp
    2. How to force language on buttons and labels for guideline readers
    3. Recommendation widgets
    4. How to link to evidence profiles - PICO widgets
    5. Link to external content (websites, pop-ups)
  8. PICOs and Evidence profiles 

    1. How do I build my Evidence profile (add outcomes to a PICO)?
    2. How do I make PICOs out of a RevMan file
    3. How do I auto-calculate absolute effects in dichotomous outcomes?
    4. How do I attach study data to my outcome?
    5. How do we calculate absolute risks in the app?
  9. Recommendations 

    1. How do I navigate to the recommendations?
    2. How do I associate a PICO question with a recommendation?
    3. The recommendation Key info/ Evidence to Decision
    4. How do I write the recommendation Rationale?
    5. What should I write in practical advice?
  10. References 

    1. How do I add references to the reference list?
    2. Adding a RevMan5 file as a reference
    3. Make a systematic review and upload it as a reference
    4. Public accessibility of Reference files
    5. Bulk reference edit mode
  11. Decision aids and Decision support 

    1. Decision aid outcome editor
  12. GRADE and methodology 

    1. What is GRADE
    2. The GRADE handbook
    3. MAGICapp's GRADE tooltips
    4. What does the strength of the recommendation mean
    5. What is and how to make a PICO question
  13. The guideline process and standards for trustworthy guidelines 

    1. Which steps in the guideline process can MAGICapp help me with
    2. Which steps in the guideline Planning phase can MAGICapp help me with
    3. Which steps in the guideline Content development can MAGICapp help me with
    4. Which steps in the guideline Publication and updating phase can MAGICapp help me with
    5. Which step in the guideline Adaptation process can MAGICapp help me with
  14. Technical stuff, incl Terminologies and Semantic web 

    1. Our database model
    2. Our API
    3. Examples of how to fetch a guideline with our API in various languages
    4. Translations and language files
    5. Architecture outline and what technologies do MAGICapp use
  15. New features, previous releases and roadmap 

    1. How to get information about new features in MAGICapp?
    2. Upcoming features on our roadmap
    3. v10 May 2021
    4. v9.3 October and v9.4 December 2020
    5. v9.2 Sept 2020
  16. About, Legal, subscription and support 

    1. Who are we (MAGIC)?
    2. Why did we make the MAGIC authoring and publication platform
    3. Our list of features
    4. MAGICapp Terms of Use
    5. MAGICapp Privacy Policy
  17. All articles 

    1. How do I navigate to the recommendations?
    2. What is GRADE
    3. Which steps in the guideline process can MAGICapp help me with
    4. How do I build my Evidence profile (add outcomes to a PICO)?
    5. Our database model
    143 articles 

Feedback and Knowledge Base