Does the program have access to internet?
After you did edits and saved, did you get a green box in bottom right corner saying 'Saved'. A green 'Saved' means that the change has reached our server.
If you instead got a Red box saying 'Ouch... ' it means the change did not reach our server. It is most often due to unstable internet connection.
Check your internet connection. Try to get to another site, like a newspaper, to see if it loads. Then refresh the page. If you still have problems, send us an email.
Are you logged in?
If you get a Red box saying 'Authorization failed...' it means you do not have authorization to make changes. Either because you have been logged out or because your user are not set with permission to perform the activities you want to do.
1. Check your internet connection.
3. Try to log out and in again.
Does your organization have a proxy server for its network?
Some bigger enterprises, like hospitals or government institutions have a proxy server installed. We have seen that it sometimes lead to a disconnect with our storage servers, and users get logged out while seeming to be online, and have internet connection.
If you think that this could be happening to you, call your IT department and ask them if they are using a proxy. If the answer is yes, you need to ask them to exempt these addresses from their proxy:
It will take them 10-20 min to do, so it not a time consuming task.
Nothing above fits