I am suddenly getting logged out

If you are suddenly logged out of MAGICapp there might be some of the below issues that have caused it:

1. After being cut of from internet for more that 20 minutes, we will break your login. It is as security measure, but we are working on making it feel smoother, and less disruptive, as we know people can loose internet at time, but still want to continue working.

2. Some bigger enterprises, like hospitals or government institutions have a proxy server installed. We have seen that it sometimes lead to a disconnect with our storage servers, and users get logged out while seeming to be online, and have internet connection.
If you think that this could be happening to you, call your IT department and ask them if they are using a proxy. If the answer is yes, you need to ask them to exempt these addresses from their proxy:

It will take them 10-20 min to do, so it not a time consuming task. 

3. If none of the above is valid for your setting, please email us using the email on righthand side, and tell us about what happened, and we will se what could be causing it, and what could be done.

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