1. Check your in-log status to make sure you are logged out: https://app.magicapp.org/me
4. Does your organization have a proxy server for its network?
Some bigger enterprises, like hospitals or government institutions have a proxy server installed. We have seen that it sometimes lead to a disconnect with our storage servers, and users get logged out while seeming to be online, and have internet connection.
If you think that this could be happening to you, call your IT department and ask them if they are using a proxy. If the answer is yes, you need to ask them to exempt these addresses from their proxy:
It will take them 10-20 min to do, so it not a time consuming task
4. If none of the above is valid for your setting, please contact your Organization contact (if you have one), or contact us directly by writing a support email (link to the right).