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Something seems wrong, but I don't know what? (incl. how to clear cache)

Sometimes programs get a hiccup and will not do what you want it to.

We suggest to do these 3 things before you contact us:

1. Try to reload page
Use the circle arrow next to/in browser address window

2. Try to reload page  while holding down the 'Shift' button (the one you use to get capital letters)

3. Delete browser data storage/ Cache. It is slightly different for different browsers. Below follows an explanation on how to do this for each browser: Internet Explorer, Chrome, Firefox and Safari

Clear Cache in different browsers:


Step 1: Click on the Chrome menu icon seated towards the right end, besides the address bar.

Step 2: Navigate to Tools -> Clear browsing data. If you love keyboard shortcuts you can use the Ctrl + Shift + Delete combination and ignore Step 1 and Step 2.

Step 3: A pop up (as shown below) will appear on your screen. Here, you can select, not just cache, but any browsing data that you wish to delete.

Step 4: Since we are concerned with browse cache, tick mark the option reading Empty the cache and uncheck all others. In order to clear cache completely we suggest that you select beginning of time from the drop down. Click on Clear browsing data when done.


  1.  In the Menu bar at the top of the screen, click Firefox and select Preferences.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data


  1. Select "Preferences" from the Safari Menu

  2. Select the "Advanced" tab and check the "Show Develop menu in menu bar" box

  3. You will now have a "Develop" menu available. Select "Empty Caches" from the Develop Menu.

IE 9,10,11

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history...NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete

  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies. 

Further Troubleshooting

The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications require a more thorough procedure. If you are still having issues, try to steps below.

  • Note: The F12 developer tools in Internet Explorer 11 do not include a cache menu. This process will only work for IE10 or lower.

  1. Close out of Internet Options. Click on Tools and select Developer Tools.

  2. In the Developer Tools window, click on Cache and select Clear Browser Cache...

  3. Click Yes to confirm the clearing of the browser cache.

See Also:

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