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Get Help, and give us Suggestions and Feedback

This is the help and feedback pages for the MAGIC authoring and publication platform (MAGICapp), a tool created by the MAGIC Evidence Ecosystem Foundation.

Post your ideas and wishes here, or vote for existing ideas.
For bugs, questions or issues, click contact support on the right
Help us with translation of MAGICapp to your language: visit Translations and place comments. 

Go to www.magicproject.org for more information about the MAGIC organization, our research and how to get an Organizational account.

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Knowledge Base

  1. General information →

    1. How do I create an account/log in?
    2. Mobile and Desktop app: how to get one
    3. How is content organized in the platform?
    4. What is a top layer
    5. How to make text bigger

  2. Author guides →

    1. Startup-guide for Authors: All features
    2. Tips on start-up
    3. What can I customize for my guidelines?
    4. How do I create a new guideline or evidence summary?
    5. How do build the table of contents: add, edit titles, move, reorder and delete sections/sub-sections?

  3. Teaching material and suggestions →

    1. Perform Training sessions

  4. Troubleshooting and bugs →

    1. I cannot access my guideline, what do I do?
    2. Something seems wrong, but I don't know what? (incl. how to clear cache)
    3. My stuff suddenly disappeared, I am sure I saved it
    4. I am suddenly getting logged out
    5. The app seems to be down

  5. Administrate and publish content →

    1. Guideline settings
    2. Using Milestones and Checklist in Settings
    3. How do I add users (admins, authors, reviewers, viewers) to a guideline?
    4. Publishing versions and making a guideline publicly accessible
    5. Who can do what? Access and permission levels: admin, author, reviewers, viewers and the public

  6. Organization accounts →

    1. How can institutions/organizations start to use the MAGICapp
    2. Organization control panel
    3. Organization specific pages
    4. What can I do, and not do, with a personal guideline (or evidence summary) compared to a guideline with an organizational ownership

  7. Links and Widgets →

    1. How do I link to content in MAGICapp - guidelines, sections, recommendations, SoF/PICOs (Links and Widgets)
    2. How to force language on buttons and labels for guideline readers
    3. How to link to recommendations - Recommendation widgets
    4. How to link to evidence profiles - PICO widgets
    5. Link to external content (websites, pop-ups)

  8. PICOs and Evidence profiles →

    1. How do I build my Evidence profile (add outcomes to a PICO)?
    2. How do I make Evidence profiles/PICOs using RevMan files?
    3. How do I auto-calculate absolute effects in dichotomous outcomes?
    4. How do I attach study data to my outcome?
    5. How do we calculate absolute risks in the app?

  9. Recommendations →

    1. How do I navigate to the recommendations?
    2. How do I associate a PICO question with a recommendation?
    3. The recommendation Key info/ Evidence to Decision
    4. What should I write in practical info?
    5. Comments/feedback feature (internal or public review)

  10. References →

    1. How do I add/edit and move references in the reference list?
    2. Adding a RevMan5 file as a reference
    3. Make a systematic review and upload it as a reference
    4. Public accessibility of Reference files
    5. Using a Search strategy as a reference

  11. Decision aids and Decision support →

    1. What are decision aids?
    2. Decision aid outcome editor

  12. GRADE and methodology →

    1. What is GRADE
    2. The GRADE handbook
    3. MAGICapp's GRADE tooltips
    4. What is and how to make a PICO question
    5. How to rate the Quality of Evidence (your confidence in the effect estimate)

  13. The guideline process and standards for trustworthy guidelines →

    1. Which steps in the guideline process can MAGICapp help me with
    2. Which steps in the guideline Planning phase can MAGICapp help me with
    3. Which steps in the guideline Content development can MAGICapp help me with
    4. Which steps in the guideline Publication and updating phase can MAGICapp help me with
    5. Which step in the guideline Adaptation process can MAGICapp help me with

  14. Technical stuff, incl Terminologies and Semantic web →

    1. Our database model
    2. Our API
    3. Translations and language files
    4. Architecture outline and what technologies do MAGICapp use
    5. Safety of your data in MAGICapp

  15. New features, previous releases and roadmap →

    1. How to get information about new features in MAGICapp?
    2. Upcoming features on our roadmap
    3. v11.4: 15. Sept 2023
    4. v11.3: 26.April 2023
    5. v11.1 and v11.2: Nov 2022-Jan 2023 - Updated content page, text editor, RevMan integration, subscription management, and cookies banner

  16. About, Legal, subscription and support →

    1. Who are we (MAGIC)?
    2. Why did we make the MAGIC authoring and publication platform
    3. Our list of features
    4. MAGICapp Terms of Use
    5. MAGICapp Privacy Policy

  17. All articles →

    1. How do I navigate to the recommendations?
    2. What is GRADE
    3. How can institutions/organizations start to use the MAGICapp
    4. Which steps in the guideline process can MAGICapp help me with
    5. How do I build my Evidence profile (add outcomes to a PICO)?
    151 articles →

Feedback and Knowledge Base

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